What happens if doors arrive deformed or scratched?

Record unboxing photos and video within 48 hours of receipt. For transit damage attributable to our packaging, we arrange an insurance claim or re-produce the affected components.

Can I get samples before placing a bulk order?

Yes. Small door panel samples and finish color swatches are available for inspection before bulk orders, typically prepared within 1 to 4 days. Sample freight terms are agreed with our sales team.

Do you provide installation documentation?

Every order ships with installation videos and printed assembly manuals, and our technical team provides remote online guidance for installers.

What is the lead time for custom aluminum entry doors?

Standard production runs take around 20 to 40 days, while fully customized doors typically take 30 to 45 working days. Ocean freight to major ports usually takes 20 to 40 days depending on destination.

Do you accept OEM and ODM projects?

Yes. We support OEM and ODM cooperation for importers, distributors, builders and architects, including custom profiles, finishes, hardware integration and private-label packaging.

What information do you need to evaluate a door project?

Provide the rough opening width and height, opening type, preferred design or reference images, finish color, glazing and lock requirements, quantity and destination port so our engineers can prepare shop drawings.

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